Return & Exchange Policy – Ahmed Ali Nutrition

At Ahmed Ali Nutrition, we are committed to providing high-quality products and ensuring a safe and satisfactory shopping experience for our customers.

Please review the following Return & Exchange Policy before placing your order.

1. Return & Exchange Period

Customers may request a return or exchange within 14 days from the date of receiving the order, subject to the applicable conditions and exceptions stated below.

For products that are found to have a defect, customers may request a return or exchange within 30 days from the date of receipt.

2. Product Condition

For a return or exchange due to a change of mind, the product must:

• Be unused and in its original condition.

• Be returned with its original packaging, seals, accessories, and any included items.

• Not have been damaged, altered, or used in a way that affects its original condition.

Due to health, safety, and product-quality considerations, opened or used dietary supplements may not be eligible for return or exchange when their nature, packaging, or condition prevents them from being safely returned to their original condition, except where the product is defective or was delivered incorrectly.

3. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible after receiving your order.

In such cases, Ahmed Ali Nutrition will arrange the appropriate solution, which may include:

• Replacement of the product.

• Return of the product and refund of its purchase price.

• Another appropriate remedy in accordance with applicable consumer protection regulations.

Customers will not be charged additional return or replacement costs when the issue is due to a defective, damaged, or incorrectly delivered product.

4. Promotional & Discounted Products

Products purchased during promotions or special offers remain subject to the applicable return and exchange rights and exceptions under Egyptian consumer protection regulations.

Any specific promotional terms will be clearly communicated to the customer at the time of purchase.

5. Return & Exchange Process

To request a return or exchange:

1. Contact Ahmed Ali Nutrition through the phone number provided below.

2. Provide your order number and explain the reason for the request.

3. Our customer service team will review the request and provide the necessary instructions.

4. The product will be inspected upon receipt when applicable.

5. Once the request is approved, the replacement or refund process will be completed according to the applicable case.

6. Refunds

Where a refund is applicable, the refund will be processed using the same payment method used for the original purchase, where technically possible.

For defective products, the applicable refund or replacement process will be handled in accordance with Egyptian consumer protection regulations.

7. Important Notice

Nothing in this Return & Exchange Policy is intended to limit or waive any rights granted to consumers under applicable Egyptian laws and regulations.

In case of any conflict between this policy and applicable consumer protection regulations, the applicable legal provisions shall prevail.

Contact Us

For return, exchange, or product-related inquiries, please contact:

Ahmed Ali Nutrition
📞 Phone: 01200003767

Thank you for choosing Ahmed Ali Nutrition. We appreciate your trust and look forward to providing you with a great shopping experience.